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    No major outages according to pingdom or our...

    No major outages according to pingdom or our internal stats. Support is maintained via intercom mostly (the ? in the publisher dashboard). Let me know if we can help answer anything
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    Everything is up to date. Linkshare has reporting...

    Everything is up to date. Linkshare has reporting api issues that started on the 14th. If most of your revenue is from their merchants, it lines up with what we are seeing. As soon as their api...
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    My apologies, the admin dashboard has been...

    My apologies, the admin dashboard has been updating, so I didn't notice the issue with the publisher dashboard. We had a server down in the cluster that didn't get removed from the pool, so the...
  4. There are certain merchants you can only send...

    There are certain merchants you can only send traffic to once your site has been reviewed. In the mean time the links will attempt to redirect to another similar merchant.
  5. We filter clicks based on ip, so we count unique...

    We filter clicks based on ip, so we count unique daily clicks in the dashboard. Otherwise bots skew the results significantly (as does someone clicking a single link over and over). All of the links...
  6. Identifying the same product across multiple...

    Identifying the same product across multiple merchants was never something that worked very well since most merchants don't seem to provide UPC's. This is something our datascience team at VigLink is...
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    How do things look now that you are passing the...

    How do things look now that you are passing the location parameter? We tested on several other publishers sites and don't see any issues, so it's likely that the location parameter was missing, and...
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    Taking a look

    Taking a look
  9. The holiday slowed down the paypal deposit....

    The holiday slowed down the paypal deposit. Payments should go out today.
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    Yes, the clicks sent to VigLink earn commission...

    Yes, the clicks sent to VigLink earn commission for programs that Prosperent does not have access to.
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    We don't have an affiliate relationship with...

    We don't have an affiliate relationship with Amazon, so the click is sent through VigLink Shopping where you are able to earn revenue.
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    Any issues related to your actual card need to be...

    Any issues related to your actual card need to be addressed by Payoneer directly. We just handle sending payments to your account, not anything related to settings or information in your payoneer...
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    We will evaluate your traffic and make a decision.

    We will evaluate your traffic and make a decision.
  14. It's possible that your links are outdated if you...

    It's possible that your links are outdated if you are caching them on your end. We then attempt to extract the keyword from the url and reroute the user to a new merchant with a "hopefully" similar...
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    If you are trademark bidding, it is likely that a...

    If you are trademark bidding, it is likely that a network has asked that you be removed from their program.
  16. The network has asked that your site be blocked...

    The network has asked that your site be blocked because of your trademark bidding.
  17. This has always been the case. It's a search...

    This has always been the case. It's a search engine, so you can't ever see all of the records. Take google for example, you search for shoes and you get a billion results, but you can only see the...
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    The are locking today. They always lock around...

    The are locking today. They always lock around the 25th. Commission junction doesn't send a locked file to us until the 22nd to 25th of each month.
  19. Hi, when we review a site, we do so individually....

    Hi, when we review a site, we do so individually. If one is incent, and other is not, we will review and mark it as such. If you want to share the site names and such you may do so via a private...
  20. You should use the help link in your dashboard...

    You should use the help link in your dashboard rather than posting on the forums.
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